Guest EricGuest Report post Posted 08/03/2008 12:45 AM I am very puzzled as to why I've suddenly now have no more caller id information coming in. There's no more Pop-Up window, although this has always been turned on. And I've never changed the setting to let 3 rings come in first. At first I thought maybe it was the Dialogic D/4JCT Card that is faulty. So I switched to using my previous card Proline/2V , and still, no pop up caller id, and the system behaved as if there was no caller id (ie. no matching path found. so stops script/hangs up). So I tested the same telco line directly with a couple of phone handsets, one old and one new; they both showed the callerid coming in. I've attached 3 zip'd groups of logs: One log from Proline/2V: no callerid One log from D/4JCT: no callerid One log from D/4JCT from 5 days before this , when caller id being grabbed ok . Maybe you can compare before-and-after system process. Please advise EricGuest EricGuest_withCallerID_4JCTJul27.zip EricGuest_LostCallerID_4JCT_Aug2.zip EricGuest_LostCallerIDproline2_Aug2.zip Share this post Link to post
SupportTeam Report post Posted 08/03/2008 01:45 AM Can you install VoiceGuide v7 on this system and see if CallerID is detected when v7 is used (with D/41JCT and SR6.0 Drivers). Share this post Link to post
SupportTeam Report post Posted 08/04/2008 05:32 AM It looks like you had a similar problem with the CallerID not being detected before, as per this thread: http://voiceguide.com/forums/index.php?showtopic=5504 Could you please try again using the ktTel which was posted in port #11 of that thread: http://voiceguide.com/forums/index.php?sho...ost&p=24246 and see if it works for you? Share this post Link to post
